The Insurance Exchange, a division of HUB International MId-Atlantic

1 (800) 346-1403

Benefits Administration System

  • An Advanced technology solution to easily and accurately administer employee benefits
  • Employee self-service portal
  • Any size groups, cloud based offering availability 24/7/365
  • Saas platform feeds benefits information directly to the carriers reducing data errors
  • Full implementation and project coordination
  • Over 50 standard reports and custom report writer
  • Three-way audit and reconciliation
  • Connectivity with most payroll providers

Employee Call Center Services (Year Round)

  • Dedicated800 numbers
  • Telephonic voice-stamped enrollments
  • Employee advocate with insurance carrier
  • Technology how to inquiry
  • Call center representatives working to resolve
    • Eligibility-plan and coverage inquiry
    • Enrollment-open and perpetual
    • Life events
    • Claims assistance
    • Dependent verification inquiry

Employee Communications & Fulfillment Services

  • On-site enrollment
  • Customized employee communications documents
  • Enrollment and fulfillment kits
  • BEnefit confirmation statements
  • Dependent verification information material

Premium Billing and Invoicing

  • One Bill
  • Self-billing (subject to insurance carrier)
  • BIll reconciliation
  • Payment Processing

COBRA Administration

ACA Reporting and Adminstration

  • Initial notification
  • EDI electronic carrier and payroll file interface
  • Employee Communications
  • Transaction processing of eligibility and enrollment
  • Billing and collection
  • Premium payment processing
  • HIPAA compliance
  • ACA profile and management
  • Annual Reporting and IRS filing
  • ACA Eligibility management
  • 1095 forms and mailed to employees' homes